Student Support and Services

What kind of support do you need?

COVID 19 student support

We have a lot of COVID related support for our students. Find out how you can access what you need.

Personal support

We provide specialist services giving you high-quality, professional, non-judgemental advice and guidance on:

Academic support

Whatever you’re studying, we can help you develop your skills in different aspects of degree-level work. Advice and guidance is available not just from your course tutors, but also from the Learning Development Advisors, Academic Librarians and IT Trainers.

Talk to SEZ who will guide you to the right team.

We can help you to:

Become an independent learner
Think critically
Write academically
Carry out research
Give academic presentations confidently

Access routes and guides

We have Access Routes and Guides to help visitors with additional access requirements plan their journey to and from campus, including our accommodation buildings.

Check our the AccessAble guide to Abertay University.

How to contact us

Email: sez@abertay.ac.uk
Telephone: +44 (0)1382 308 833
Visit: Bernard King Library (Level 1)

Our support services are delivered through a combination of SEZ, Information Services, the Student Association and academic schools.

After 5pm weekdays and at weekends, if your enquiry needs referring to specialist support, we may not be able to pass it on until the next working day.

Before you arrive

We also provide the following:

What can SEZ help with?

You can bring any enquiry to SEZ. We aim to answer most enquiries there and then, but if we don’t know the answer, we will know someone who does! Ask us about:

Your course eg. module and tutorial information, timetables, dates and times of assessments, who to go to in your School for what type of course or study enquiry.
Your student record eg. address and name changes, transcripts, your student card, grades, HEAR etc.
Understanding academic regulations, including how to apply for mitigating circumstances including extensions and deferrals.
IT issues and queries eg. submitting your coursework online, your IT account, getting your personal device connected to wifi.
Borrowing AV equipment and booking study space.
Making payments to the University (tuition fees, accommodation, graduation)
Obtaining letters and forms eg. Council Tax certificates, confirmation of student status letters for banks, landlords etc.
Use of services available in the library building eg. laptop lockers, booking group study rooms, borrowing books listed on your reading lists.
Residences including availability, reporting problems, pick up drop off keys etc.
General information eg. private accommodation, local amenities, registering for doctors, dentists etc.
Signposting to specialist services eg. Student Association, Careers, Disability, Counselling, Mental Health, Funding advice and International Student Support.