Listed below are frequently asked questions about living at Lyon Street, Meadowside Halls or Victoria Chambers. For FAQs about Parker House, please click here.
Please phone us on +44 (0)1382 308049 and let us know. We'll then send you an accommodation form and information by post. Please note that the paper application will only be available once the online application is open and you have firmly accepted an offer to study with us.
This will only work if you are an applicant.
We need to know that you will definitely be studying at Abertay University before we can offer you accommodation. For new students, this confirmation is provided to us directly by UCAS.
You will receive an email from the Residences Office once your application has been received. You will then receive another email within seven days confirming availability and details of any offer. Keep an eye on your OASIS account in the meantime for any update. If you have any concerns, please email us or call +44 (0)1382 308049 to speak to a Residences Officer.
Those that hold a conditional firm offer of study will be given a provisional accommodation offer which will be confirmed once you have met the conditions of your offer. Those that hold an unconditional firm offer will be asked to accept it online via OASIS. Please note that you will need to make a rent prepayment (in pounds sterling) at the time of acceptance. The exact amount to be paid will be detailed in the offer. This can be paid online here.
Yes, it might. You only have 14 days from the date of offer in which to finally accept or decline your offer of accommodation. Places are limited and in great demand, particularly at the start of the academic year in September, which is why we can only give you a limited amount of time in which to accept.
If you don't accept within the specified time, the accommodation is very likely to be offered to another applicant, with no guarantee that you will receive another offer from us.
Please read your Student Residences Agreement (via OASIS).
We prefer students to give the accommodation they have been offered a reasonable trial. A transfer to other accommodation is usually possible once the semester is underway (from around late October), subject to availability of suitable places.
However, we find in the vast majority of cases that once students have been in their accommodation for a few weeks and got to know their neighbours or flatmates, they actually prefer to stay where they are.
If you reject your first offer you will be placed at the end of the waiting list and may not receive another offer. No guarantee can be given. If the reason you are rejecting your offer is because you have a special need which does not allow you to accept the offer, then you should contact the Residences Office.
No, the lease is legally binding for the 40, 43 (Parker House only) or 51 week period (as applicable), which covers the Christmas and Easter breaks. However, if a student terminates their course (stops being a student), then the lease will also be terminated (a charge may be incurred when course termination or withdrawal occurs).
Please note the lease will not be cancelled if you reside in Parker House until another student is found to take over your lease, and with the approval of the Parker House Team.
We try to place as many students as possible and keep a waiting list if our residences are full. If you are unsuccessful we can provide information about local letting agents for private accommodation.
Is there any chance of a vacancy in the university accommodation after the start of the academic session?
We usually have one or two vacancies arise once the term has started, e.g. where a student has pulled out of the course. You should keep in touch with the Residences Office if you would like to be put onto a waiting list for accommodation.
Arrivals weekend for 2017-18 is 10am to 4pm on Saturday 26th and Sunday 27th August 2017. If you are arriving before these dates there are guest houses and hotels nearby that may be able to accommodate you. If you are arriving after these dates please contact us at email@example.com to make arrangements.
No, we do not take a deposit but you will have to make a pre-payment of rent at the time of accepting your offer.
This depends on the halls you will be staying in and the length of time you will be staying with us. The exact amount will be detailed in your Student Residences Agreement.
You must pay within the 14 day lease acceptance period. The initial rent pre-payment must be paid online here.
Please read your lease for the full rental breakdown, or you can look in our costs section for our full rent lists.
Rent for Lyon Street, Meadowside and Victoria Chambers, can be paid using either of the following methods:
The monthly recurring debit/credit card information must be set up via the Pay Online link.
Yes anyone can pay the pre-payment, set up a recurring card payment, or pay online in full on your behalf via this link. All they need is your full name, student ID and date of birth.
2% will be discounted. The rent must be paid within the 14 day lease acceptance period for the discount to apply.
Hot water, heating, lighting, portable appliance testing and insurance are all included in the cost of your rent. Internet access is also provided free of charge.
A bedroom with private shower-room facilities: each en-suite room has its own shower, wash hand basin and WC. Around 40% of the rooms we have are en-suite.
What is the difference between each of the bedroom types in the Lyon Street Halls?
How many people share the bathroom facilities in the standard (i.e. non-en-suite) halls?
This depends on the halls you are in. The mix varies between two to sixteen students sharing (don't worry though there are plenty of shower rooms and WCs for minimum queuing).
Lyon Street and Parker House can be either mixed sex or single sex. The flats in the other university residences are generally mixed sex.
We don't supply you with bedding (this is the same for Parker House). You can purchase your own once you arrive, or you can buy bedding from our online shop, which we will deliver to your room.
Unless specifically required, and recommended by the University's disability services, white goods, kitchen equipment, or other larger electronic items are not allowed in your room. The list of items not permitted includes fridges, freezers, tumble dryers, microwaves, toasters, kettles and heaters (this list is not exhaustive).
If you have a disability that requires additional equipment in your room (ie. a fridge for storing medication etc), please get in touch with us so we can discuss appropriate arrangements.
Yes, hardwired and Wi-Fi internet access is available in halls.
No. Our residences are all strictly non-smoking. Any student caught smoking in any of the residences will be charged a fixed penalty and the cost to repair any smoke damage.
Keys for Meadowside, Lyon Street, and Victoria Chambers can be collected from the main University building on Bell Street, from the Saturday of the Arrivals weekend, between 10am and 4pm each day. If you are not able to collect your keys during these times please e-mail firstname.lastname@example.org to discuss other arrangements. Parker House arrange their own key collection times, please contact them for more information.
Keys for Meadowside, Lyon Street, and Victoria Chambers cannot be collected prior to 10am on the Saturday of the key collection weekend. There are many guest houses in the Dundee area that may be able to accommodate you if you are arriving before the designated arrivals weekend.
Your Caretaker is your first point of contact if you have any general issues with your accommodation. If they are unable to help, they will be able to pass you on to someone who can. They are also responsible for the cleaning services, general discipline and repairs within each hall.
You should phone our 24-hour Campus Security on +44 (0)1382 308008 for help.
During office hours (Monday – Friday 9am – 5pm) please contact the Residence office on 01382 308059. If outwith these times, call security on 01382 308008. Please note that non-emergency call outs may incur charges and any loss will result in a charge per key being raised against your account, however if you happen to find your keys and return the spare set to us we will remove the charge.
We have a limited number of flats which have been adapted to suit students with restricted mobility and we will do our best to adapt to meet your needs. However, there is no single solution to suit everyone. Please contact Student Services on email@example.com and a member of staff will be able to further inform you about how we can assist with your particular disability.
Please contact Student Services on firstname.lastname@example.org.
Yes, all our residences are non-smoking.
We would try to give some priority to your application, and would do our best to help you find suitable accommodation. However, we are unable to offer you a cast-iron guarantee of accommodation. The University does have a number of rooms that are reserved for students who have additional support needs such as a medical condition or disability.
When completing the Residences Application in OASIS tell us in the 'Special Needs/Comments' box that you wish to stay in the same flat as a friend, but due to availability we cannot guarantee that we will be able to fulfil your request.
We have been assured by each of the British embassies that an accommodation confirmation letter is not needed for a visa application. If they insist upon a letter, you should ask them to confirm this to us by email on email@example.com (confirming their fax number). We would then respond directly to them. The course offer letter should be sufficient for visa application purposes.
No, all nationalities are mixed in each of our residences. It's a great opportunity to meet people from around the world.
Although not always possible, we normally offer a percentage of our residences to returning students. Details will be published in March/April for returning students for the coming academic year. Please email firstname.lastname@example.org for information on current vacancies.
No, unfortunately not. Although the Residences Office has approximately 500 bed spaces in University residences, we simply do not have a large enough housing stock to be able to promise University accommodation to students who are not first entrants.
For dates and other information about the International Welcome please contact the Support Enquiry Zone (01382 308833).
Only if you have a booking with us for the academic year. If you don't have a booking with us you will need to arrange suitable guesthouse or hotel accommodation for the period.
No, this is not permitted (unless you can evidence a medical need for additional furniture).
There are no pets (assistance dogs excepted) allowed in any of the University residences.
There is no restriction on bringing a car to Abertay. However, parking is not provided on campus and there is only limited parking available at Lyon Street. Parking is available at the council-run Bell Street multi-storey car park which is adjacent to the campus. Special arrangements will be made for disabled Blue Badge holders.
Yes. The University provides secure bike storage on campus and at most of the halls. We require bikes to be properly secured outdoors, in the designated areas at halls, so that fire escape routes are not blocked.
Please visit the Tv Licencing website for full information, however you must be covered by a TV Licence if you:
This applies no matter what device you use, whether it’s a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or Blu-ray/DVD/VHS recorder.
TV Licensing's database lists addresses that don't have a TV Licence, including university accommodation, and officers do visit unlicensed properties. If you use television-receiving equipment without a valid TV Licence, you risk prosecution and a fine of up to £1,000, plus court costs, and you will need to buy a TV Licence if you still need one. A colour licence costs £145.50 per year. To find out more about whether you require a licence, contact TV Licensing on 0300 790 6090 or visit the TV Licensing website.
Unfortunately, this is not one of the services that we are able to offer to students. Everyone has his or her own criteria for what makes a great flat, therefore it is much better if you check out the options for yourself. The University makes no recommendations with regards to private landlords/companies. Student Services have some information available and the Shelter Scotland website has good advice on finding private accommodation to rent.
I'm in University accommodation. Do I have to clear my room at Christmas and Easter?
No. All residents in university accommodation have both the Christmas and spring vacations included within their tenancy agreement.
If you're a new student you should apply online via OASIS, our online application portal, using your username and password.
This will only work if you are an applicant.
If your password doesn't work, click 'Forgotten Password' and follow the instructions. If you are still having problems please contact the Admissions Team.
We will then allocate you a room and pass your details to Parker House who will in turn contact you with an offer and paperwork. The lease will be between you and Parker House.
Returning students should apply directly online via Parker House's website.
Whether you are a new or returning student, your lease will be with Parker House, not the University.
The Parker House website shows all the rooms as fully booked. Am I too late to apply for a room there?
No. Their online information relates to the rooms they lease out directly. Abertay University has a large number of rooms set aside in Parker House for Abertay's first entrant students. Apply through OASIS in the usual way.
Abertay University and Parker House have a contractual agreement through which a large number of rooms are reserved exclusively for our new students. The remaining rooms are let directly by Parker House for students registered at any of Dundee's institutions of further or higher education.
Will I be sharing a room with other Abertay students or will I be mixed in with other university/college students?
Students allocated to rooms in the Abertay University flats will be sharing with other Abertay students. Returning students, who must apply directly to Parker House, may share a flat with students from other institutions.
You can choose either a 43 or 51 week lease with Parker House.
Please see the Parker House website for full information.
Yes, the rent charge covers all electricity and water costs. It also includes your contents insurance cover. Please see Parker House for details.
No, unfortunately not. The lease with Parker House is not transferrable with an Abertay University lease. If you have any issues with your flat or flatmates, please speak to a member of staff in the Parker House office.
Yes, the apartment is equipped with a 21-inch LCD flatscreen colour TV with Freeview channels. However, you will need to provide your own TV licence (see below).
Yes. It is the law that your flat should hold a valid TV licence. If you do not buy a valid TV licence you could be prosecuted and fined. You will also need a licence if you use your computer to watch television programmes. Each student will need a licence if they use a TV in their own study bedroom. Please go to the TV Licensing website for further information.
Yes. There is a free broadband connection in each bedroom above the work station.
No. Smoking is strictly prohibited in every part of the building at all times. If you wish to smoke, cigarette bins are provided outside the building but within the secure perimeter of the complex. Please note that Abertay University has a strict no-smoking policy throughout the campus and all Halls of Residence.
Contact Parker House directly for information.
Yes. Please contact Parker House for further information.
There are 3 room packages available to our students: Bronze en-suite, Silver en-suite and Platinum en-suite. Please see the Parker House webpage for further information.
Bedding (only a mattress cover is provided), crockery, cutlery, kitchen utensils, TV licence.
Apartments have five or seven bedrooms so you will be sharing with another four or six students.
You can leave your accommodation at any time, however, you will remain liable for the full amount of annual rent for the period of your lease, unless you can make an arrangement for another suitable student to take over your lease. This will require the formal signing of a contract between Parker House and the other student before it will take effect.
Parker House includes:
All windows have restricted opening for security and safety reasons. Students are also able to contact the University's Campus Security team.
Yes, and it is free of charge.
Yes, the onsite management office will be able to resolve any maintenance issues you may have. They also have a 24-hour emergency service for any out of hours emergency issues.
As Parkeer House is a new renovation, we expect the extent of breakdowns and repairs to be limited. In the event of a problem, Parker House has a customer service policy in place that sets out targets for attending and resolving problems. Details of the policy are available on the website and onsite. We would recommend that you familiarise yourself with the standard of service you are entitled to expect.
Please contact Parker House for further information.
You will be contacted prior to your arrival with a specified date and a time to collect your keys. If you are not able to collect your keys during these times please e-mail Parker House to discuss other arrangements. Keys for your room in Parker House can be collected directly from the Parker House reception.