Help and Support for New Students

How to access support and advice before you arrive and throughout your time here.

Personal and practical help

Everyone needs a bit of help once in a while.

We have two dedicated teams, one who can help before you get here, and the other once you've arrived.

See more details below.

Before you arrive

Student Welcome Team 

Our friendly Student Welcome Team are here to help you with any queries you've got before you arrive.

Whether it's a question about getting settled in Dundee or when your classes start, our team are happy to help!

📞 01382 308123 or +44 (0)1382 308123 if calling from outside the UK. 

Phone lines are open Monday-Friday. The dates/times are:

  • Weeks beg. 8, 15 and 22 August: 11am–3pm

  • Weeks beg. 22 and 29 August: 10am–4pm

  • Weeks beg. 05 and 12 September: 9am–5pm

3 students chatting on the grass in the park

After you've arrived

Support Enquiry Zone

Once you're an Abertay student, if you struggle with any element of university life, whatever it may be, visit SEZ, our Support Enquiry Zone.

Whether you need help with academic work or dealing with a personal problem, budgeting or mental health issues, taking advantage of our free student support service is the smart thing to do.

Get the answers to your queries

SEZ are based in the library and are open every day, including weekends. They can answer most queries immediately, or put you in touch with a subject specialist if needed.

Going to university may be the first time you've lived away from home. Even if you are local, finding it difficult to settle in is totally normal. It's good to know that our counselling and mental health services are free to all students.

Check out Student Support and Services to see the full list of support options. Whatever kind of advice you need, visit SEZ in the Library or email the Support Enquiry Zone. They will arrange to speak to you confidentially. 

Academic support

There’s plenty of support to help you get a handle on the academic side of university life. This ranges from advice on how to use your reading list, to our coursework feedback service and more.

There's a study skills section on the intranet, and you can also talk to your School Academic Advisor or Student Success Officer. Plus we offer MySuccess modules in years 1 and 2, designed to develop the skills you need to succeed at University and beyond. 

Pop into the library or email the Support Enquiry Zone to find out about what's available and how to access it. SEZ will help point you in the right direction. 

Two females chatting outside Abertay University

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