Welcome to the Student Finance Frequently Asked Questions page. A number of the common questions are covered below but if you still can't find the answer to your query please contact us.
This can be found on your offer letter and is a seven digit number. e.g. 1701234.
If you're a student from the UK or EU, you can either pay your tuition fees upfront in full or by instalments. If you select to pay by instalments, you'll be required to set up the payment plan as part of your registration. International students are required to pay their tuition fees in full prior to registration.
Firstly, our residences team will send you an offer of accommodation. You'll then have 14 days to accept this offer either by paying the rental amount in full or by paying the requested pre-payment. Should you pay the requested pre-payment, you'll need to set up a payment plan for the remaining rent (when we advise you to) before you can collect the keys.
Full details of the payment plans which we offer are available in the Student Debt Management Policy.
Yes. You'll have a choice to either pay the missed instalment immediately, or contact the finance department to agree a special arrangement.
There are no charges for opting to pay by instalments, but please note that if you fail to adhere to your payment plan, you may incur late payment charges. For further information on our credit control process for both tuition and accommodation fees, please refer to the Student Debt Management Policy.
There are no charges for opting to pay by instalments, but please note that if you fail to adhere to your payment plan, you may be withdrawn from the University (tuition fees) or evicted from the halls of residence (accommodation fees).
Payments are processed by us on the instalment date, but take a couple of working days to show on your bank account.
Yes, but please advise the finance department so that your payment plan can be amended otherwise you may end up overpaying your fees in error.
We do not offer this facility.
If it's the first time that you've received the email, please check that (i) your bank card has not expired; and (ii) there are sufficient funds in your account. If all is in order, then please contact your bank to find out why it's declined the transaction and advise the finance department as soon as possible. If your card has expired, or there are insufficient funds, please rectify this within five days of the failed payment as a second attempt will be done automatically after the five days.
You'll need to contact SEZ either in person or by telephone on 01382 308833. They'll be able to update your card details instantly. Please do not email this information for your own financial security.
If you don't have sufficient funds to meet the instalment and the second payment attempt fails, you'll automatically incur a late payment charge. In order to avoid this, you need to contact the finance department before the second payment attempt with an alternative payment proposal. If your proposal is agreeable, then no charge will be incurred and your plan will be amended. We'll consider all reasonable payment proposals but unreasonable proposals will be rejected.
If your question has not been answered above, please contact the finance department at email@example.com who will provide assistance.