Student Fee Reduction/Refund Policy


1.1 Although all reductions/refunds are at the discretion of the University, the aim of this policy is to provide guidance on how the fee reductions/refunds are calculated and paid by the University.

1.2 This policy relates to payments received directly from any current/former student or sponsor in relation to tuition fees. It also extends to refunds for other types of fees such library refunds. NOTE: This policy does not apply to students taking the 100% online courses through Higher Ed Partners UK (HEP UK). The online courses policy can be located Here.

1.3 In all cases, any other debt owing to the University will be subtracted from any refund due.


2.1 Students must not intentionally overpay any fees due to the University in order to obtain additional living costs or circumvent any government regulation or restriction. The University is not able to act as a clearance account and must conform to UK anti-money laundering legislation.

2.2 Where a student’s account is in credit as a result of a fee adjustment or overpayment, the University may request that the credit balance is carried forward into the following academic year instead of refunding it.

2.3 A full refund of fees paid, will be given in the following circumstances:

  • Where the University is unable to provide the academic course initially offered.
  • Where the University withdraws an offer of enrolment, before the start of the course, for any reason except where the student has provided us with incomplete or incorrect information.

2.4 In the event that a student’s studies have been terminated by the University for academic, financial or disciplinary reasons, a student will be liable to pay full fees for each term that they have commenced.

2.5 Consideration for a fee reduction/refund may, on a case-by-case basis, be given to students who have withdrawn/suspended due to exceptional circumstances. (This does not include academic or financial reasons). Students must email any requests to


3.1 The University will apply the following rules when calculating fee liability for UK students who withdraw or suspend their studies, provided that the student has followed the correct withdrawal/suspension procedure.

Read further information on the withdrawal/suspension procedure on the intranet.

3.2 FEES (TAUGHT): Undergraduate & Postgraduate

Undergraduate & Postgraduate:

Date of Withdrawal/Suspension

Tuition Fee Liability:

Full-Time & Part-Time Students

Date of registration to 7 October 2022

10% of fees due for the full academic year*

8 October 2022 to end of Term 1

Full fees for all modules taken in Term 1

Start of term 2 to 17 February 2023

Full fees for all modules taken in Term 1**

18 February 2023 to end of term 2

Full fees for all modules taken in term 1 and 2

Start of term 3 to 16 June 2023

Full fees for all modules taken in term 1 and 2**

17 June 2022 to the end of term 3

Full fees for all modules taken in term 1, 2 and 3

* For UG Scottish (Home) students who join the university for the first time in September 2022 and who fully withdraw prior to and including 4th November 2022, the 10% charge will not be applied.

**For students commencing their studies in Term 2 or 3 who withdraw or suspend their studies by 17 February 2023 or 16 June 2023 respectively, will be liable to pay 10% of fees due for the full academic year.

Students who are withdrawn by the University progress panel after Term 1 exams, will be liable to pay tuition fees for Term 1 only. Fees relating to future terms will be credited. The official withdrawal date will be reported as 17 February 2023.

NOTE: Students who register for a full time Postgraduate (taught) programme and choose to graduate with a Postgraduate Diploma instead of a Masters will not be entitled to a reduction or refund of tuition fees.


4.1 All self-funded students and unapproved sponsors are required to pay a 50% deposit before registration in order to obtain an unconditional offer and a CAS number. The remaining 50% must be paid prior to completing registration. If a student chooses not to register, they must notify Registry in writing in order to apply for a refund.

4.2 An administration fee of 10% of the fees due for the full academic year will be retained in all cases, including cases where an applicant withdraws prior to registration. From the point of registration onwards, the tuition fees due will be as detailed in clause 3.2 and 3.3 above.

NOTE: This clause is dependent on the student following the correct withdrawal/suspension procedure.

4.3 Students who wish to suspend or defer their entry to the University until the following year must notify Registry in writing before the course start date or within the first 3 weeks from the start date. Any payment made will be carried forward until the following year.



5.1 For items which are lost or not returned, a non-refundable invoice will be raised.


6.1 In line with UK Money Laundering legislation, all authorised refunds will be returned to source where one is established. Wherever possible, all refunds will be paid by BACS or RCP. Refunds will not be made in cash.

6.2 If a source cannot be determined and a refund is to be paid to a 3rd party, then authorisation should be obtained from the student.

6.3 Refunds must be requested by the 20th of each month and will be processed at the end of each month. NOTE: At busy periods, this may take longer.

6.4 All refunds will be calculated in UK Sterling. The University will not refund any shortfalls due to exchange rates fluctuations, or offer compensation for any transaction charges incurred.

6.5 If a student does not respond to emails/letters/phone calls (a minimum of 3) advising that a refund is due, the amount to be refunded will be written off. Sums under £5.00 will automatically be written off.


7.1 Our aim is to resolve issues of dissatisfaction by conducting a thorough and fair investigation.

For further information, please view the University’s Complaints Handling Procedure.

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