This Website is owned and operated by The University Court of the University of Abertay Dundee, a charity registered in Scotland (Charity Number: SC016040) having its main office at Kydd Building, Bell Street, Dundee, DD1 1HG ("we"/"us"/"our").
2. Personal Information Collected
2.1 When you contact us, use the website, submit a Study Application Form, Alumni Update Form or make a purchase, we will collect and hold personal information about you. We may collect the following details from you: name; full postal address; a contact telephone number; email address; details of your visits to our website, including, but not limited to, traffic data, location data and the resources that you access (see section 4 below).
2.2 When paying for goods, you will be directed to a secure payment gateway operated by our secure third party payment services provider. We do not hold your credit or debit card information - including your account number - anywhere on our database or server.
2.3 All personal information collected will be used and held in accordance with the Data Protection Act 1998.
3. Use of Personal Information
We may use your personal information to enable us to:
- process your order and deliver goods to you;
- review and process your Study Application form;
- deal with any queries or complaints directed at us;
- ensure that content from our website is presented in the most effective manner for you and for your computer;
- notify you about changes to our website; and
- undertake market research on our customers.
From time to time, where you have given us permission to do so, we may use your personal information to let you know about other goods and special offers we provide, and also to provide news about our business. If you do not want us to use your personal information in this way, please tick the relevant box situated on the form through which we collect your personal information. If you have previously consented to such use, but no longer wish to be contacted by us about such goods, special offers or services, please use email us at firstname.lastname@example.org
3.3 Legal Requirements
4. Overseas (non-UK/EU) Enquiries and Applications
4.1 By submitting your enquiry or application, when you contact us you are consenting to your personal data being held by Hobsons PLC, on behalf of Abertay University, and to receiving communications. The University contracts with Hobsons PLC to provide you with a dedicated point of contact as well as information to support you through the enquiry and applications process, and to respond to any questions you might have. Whilst providing you with this support, neither Hobsons PLC not Abertay University will pass your personal data on to any third party. If you are an overseas enquirer or applicant, and you wish to remove yourself from Abertay University's database and stop receiving communications from Hobsons PLC and from Abertay University, or if you wish to change your contact details, or correct any information held about you, please contact: Hobsons PLC, IDT House, 44 Featherstone Street, London EC1Y 8RN, or email the International Office at email@example.com.
4.2 This statement applies only to how we use your information in relation to the dedicated support provided for enquiries and applications from overseas (non-UK/EU) students. If you have made your enquiry by webform, we may collect certain information about you and your computer (see Sections 2 and 5). At the stages of (i) application, (ii) registration, and (iii) being a student, your personal data will be dealt with as set out as set out in the University's main Data Protection Policy which is available at www.abertay.ac.uk/foi/access.
5. IP Addresses and Cookies
5.1 We may collect information about your computer, including, where available, your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
5.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us to:
- estimate our audience size and usage patterns;
- store information about your preferences, and so allow us to customise our site according to your individual interests;
- speed up your searches; and
- recognise you when you return to our Website.
For more detailed information about our cookies and what they do please view or cookies page.
6. Protection of Personal Information
6.1 When you input any personal information into the website, we will use appropriate physical, electronic and managerial security measures to try to prevent that personal information from being accessed by unauthorised persons, and to ensure that you may input personal information safely. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk.
6.2 We will never transfer your personal information out with the European Economic Area.
6.3 We will dispose of any of your personal information which is no longer of any use to us. Your personal information will be disposed of in strict accordance with the Data Protection Act 1998.
7. Changes to our Policy
8. Data Collection – Complaints Handling Process and related Equalities Monitoring
Information about each complaint is gathered by appropriate members of staff under the Complaints Handling Procedure, and in order to be able to progress my complaint and for reasons of fairness, that any information about my complaint, including my name, may be disclosed to the person(s) against whom the complaint has been made.
The Scottish Public Services Ombudsman requires the University to keep complaints-related records. The information collected includes the personal and contact details of the complainant, as well as information about the complaint and desired, and actual outcomes. This is for monitoring, statistical reporting, making improvements and resolving issues. Information is accordingly recorded and used by the University for these purposes.
In relation to complaints, the University also collects information about diversity, including age, socio-economic category, disability, ethnic group, gender, transgender, sexual orientation, and religion or belief.
We gather this information to help us ensure we are reaching and helping as many people as possible. Collecting and analysing this information helps us check for and remove any barriers that could prevent people from using our service. It helps the University to make improvements; identify and resolve any issues, and to carry out anonymous statistical reporting and monitoring for these purposes, to comply with the duties imposed by the Scottish Public Services Ombudsman, the Equality Act 2010 and by other legislation. Equalities monitoring information which you provide, or which is otherwise recorded about you by the University’s student records systems will be kept separate from your complaint form; have no effect on how we look at and decide on a complaint, and will be stored anonymously on our secure complaints database.
9. Contact Details
For further information about how we handle your Personal Information, please contact us at Communications Centre, Abertay University, Bell Street, Dundee, Scotland DD1 1HG; by telephone on 01382 308000; or by email at firstname.lastname@example.org